Horizon Icon

FAQ

Below you will find a list of the questions most frequently asked by our guests:

 

What time is check-in?
Check-in starts at 4:00PM.

Where do I go to check-in?
Check-in is at the front desk of our sister property Grande Shores, located directly beside Horizon at 77th at 201 77th Avenue N, Myrtle Beach SC 29572.

What can we do if we arrive before check-in time?
If you arrive early and the unit is not ready, the front desk will provide parking passes and pool wristbands so you may enjoy our amenities until your room becomes available.

What time is check-out?
Check-out time is at 11:00AM. 

Why aren't the check-in time and check-out time at the same time?
In order to ensure that guests will have well-cleaned and sanitized condominium and hotel units, we require time between the last departure and the next arrival to perform cleaning services.  

What forms of payment are accepted at check-in?
We accept Visa, Mastercard, American Express, Discover, and contactless payments made with Apple Pay or Google Pay. If paying cash, a $100 refundable cash deposit or credit card authorization is required at check-in. 

Are you pet friendly?
Pets are not permitted. Service animals are welcome. 

What are your policies for traveling with a service animal?
If you are traveling with a service animal, please review our Service Animal Policies and complete and return our Service Animal Questionnaire prior to checking in at the resort. 

What is the age requirement to check-in?
Guests staying in our condominiums must be 23 years or older unless accompanied by their parent or legal guardian.

Can someone else pay for the room and do I need to bring their credit card?
We would need a credit card authorization form to be filled out and returned with a copy of the front and back of their driver's license. Please contact our reservations department for assistance. 

What is your cancellation policy?
Our cancellation policy varies by rate type and travel season. Please reference your confirmation email for the applicable policy. 


Resort Information

 

Is WiFi available and is there a charge?
Complimentary WiFi is available in your room and throughout the resort. 

What appliances and serving utensils are in the kitchen?
Condos with fully equipped kitchen include a stove, oven, microwave, dishwasher, refrigerator with freezer, and a regular drip coffee maker. Pots, pans, mixing bowls, serving bowls, cooking utensils, eating utensils, drinking cups, plates, coffee cups, and saucers are provided. Paper products are not provided.

Are linens and towels provided?
Each guest receives a supply of clean linens and towels in the unit. The housekeeping policy is to replace used linens and towels with fresh ones if a guest stays four days or more. Linens and towels include bath towels, wash cloths, hand towels, bath rugs, bed sheets, blankets, pillows, bedspreads, mattress pads, and shower curtains. A dish towel is provided in units with a kitchen. 

Does Horizon at 77th have laundry facilities?
Yes! All of our condos include a washer and dryer.

Should I bring an ironing board?
There is no need to bring an ironing board and iron with you to the beach. The unit is either equipped with ironing equipment or you may request the equipment when you make your reservation, check-in, or during your stay.

Do you provide pool towels or beach towels?
The resort provides pool towels at the pool. Pool towels are not to be taken to the beach, and we do not provide beach towels.

Do you provide beach umbrellas or beach chairs?
The resort does not provide beach umbrellas or chairs, however they are available to rent during the summer season. For information and pricing, please contact John's Beach Service at 843-448-6454.

Does the property allow smoking on the premises?
All units at Horizon at 77th are non-smoking and smoking is not allowed on the balcony. There is a $150 fee is smoking is discovered on the balcony of any unit. Smoking is permitted only in the parking garage or outside of the building.

Are the pools heated?
Our indoor pool is heated year round. The outdoor pools and lazy rivers are heated from end of Februay until season begins, and mid-fall until November. We don't heat outdoor pools and lazy rivers November through February.

Can I cook on my balcony?
No cooking, grilling, or barbecuing is allowed on the balconies at any time. Anyone found violating this safety ruling may be fined by the City of Myrtle Beach as well as the resort.

How can I secure my valuables in my unit while I am a guest at Horizon at 77th?
You may request a condominium with a safe, subject to availablity. Otherwise, for securing valuables we have safety security boxes available at the front desk of Grande Shores for a refundable fee of $50.00 (in case the key isn't returned). Please note that we are not responsible for lost or stolen items while staying at the resort or parking garage. Please make sure that upon vacating your unit you have thoroughly checked for any misplaced items.

Whom do I contact if I lose an item?
Please contact the front desk who will take down your information. We will be happy to send things you have left behind; the shipping will be at your cost.

Do you welcome children at Horizon at 77th?
Absolutely, children are encouraged. We offer many discounts to the area's attractions that are specifically interesting to children of all ages. Our suites are well suited to children because of their architectural designs, allowing children a wonderful and safe view from the windows, plently of space to roam in the units, and interesting places to play around the property and on the beach.

Does the resort have a shuttle bus to any attractions or to the airport?
While Horizon at 77th does not offer its own shuttle service, the front desk agents can tell you about various modes of transportation in the area.


Parking Information

 

How many parking passes will I receive?
Each 1 bedroom unit will receive 1 parking pass at check-in and each 2 bedroom unit will receive 2 parking passes at check-in. Additional parking passes are not available.

What is the height of your parking garage?
The garage clearance height is 6 feet 10 inches, with the open overflow lot located behind Horizon at 77th for oversized vehicles.

Can I park a golf cart in the parking garage?
Golf carts are not permitted in the parking garage.  

Is there motorcycle parking, bike parking, or trailer parking available at the resort during Harley Bike Weeks or the Atlantic Beach Bike Festival?
Motorcyles are allowed on the first level of our parking garage. Bike engines must be turned off upon entering and exiting the parking garage and pushed into a parking spot. Please note trailer parking is not available at Horizon at 77th. Read our full Bike Week Policies.    

 


Area Information

 

How close is Horizon at 77th located to things to do?
Horizon at 77th is located in a quiet, residental area on the northern end of Myrtle Beach within 20 minutes of most local attractions, shopping and dining. We are within walking distance of several restaurants.

What time does the beach close, and what are other limitations for use of the beach?
The beaches are public and remain open at all hours, any day of the week for your enjoyment. Please click here to view the City of Myrtle Beach's beach laws. 

How far is Horizon at 77th from the airport?
Horizon at 77th is approximately 10 miles north of the Myrtle Beach International Airport. 

Which airlines fly into Myrtle Beach?
Myrtle Beach International Airport (MYR) has eight airline partners to meet your travel needs: Allegiant Air, American Airlines, Delta Airlines, Frontier Airlines, Porter Airlines, Spirit Airlines, Sun Country Airlines, and United Airlines. 

Does Horizon at 77th have an airport shuttle?
We do not provide an airport shuttle. Please see the following website for information about ground transportation to and from the airport: www.flymyrtlebeach.com/transportation

Can we have fireworks on the beach?
It is illegal to light and launch fireworks without a permit on the beach in Myrtle Beach.

Where is the nearest pier?
The Apache Pier is less than 2 miles walking distance. 

Should I worry about hurricanes at Horizon at 77th?
Hurricanes are seldom a problem here, but being prepared is the best policy. Horizon at 77th has a preparedness plan for hurricane season, officially from June 1 to November 30. Any hurricane is a major event and not to be ignored. Both local residents and guests should pay attention to the weather reports and to authorities' directives. Horizon at 77th tracks hurricanes closely and provides its guests with as much warning as possible. The likelihood of a hurricane here in Myrtle Beach is minimal, but Horizon at 77th remains vigilant and ready to implement our plans if need be.